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What type of payments do you accept?
How long does it take you to process my orders?
When should I expect to receive my shipment?
What shipment method do you use?
Do you offer discounts for larger shipments?
Do you accept returns?
Are your cosmetics and consumable products cruelty-free?


What type of payments do you accept?
Pay online via PayPal or Visa, Mastercard, Discover, and American Express. ** NOTE: Via Paypal, you can pay by credit card without having a Paypal account.

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How long does it take you to process my orders?
We process and ship orders typically within 24 hours of receipt of your payment, Monday through Friday, excluding Japanese national holidays.

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When should I expect to receive my shipment?
Typically 11 business days after we ship your order.

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What shipment method do you use?
DEFAULT: We ship worldwide free of charge using Japan Post Priority Mail, one of the most reliable in the world. *** OPTIONAL: Upon your request, we can ship your order via Express Mail (EMS) with online tracking (please contact us for quote).

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Do you offer discounts for larger shipments?
Yes. More shipping options and discounts for larger quantities are available at our main website at https://wawaza.com.

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Do you accept returns?
Yes. You may return the item(s) to us within 30 days of the initial shipment for a refund.

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Are your cosmetics and consumable products cruelty-free?
Yes. We do not test our products or ingredients on animals, nor do we pay others to do so on behalf. We never have and we never will. We are also officially approved by PETA (People for the Ethical Treatment of Animals).

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Last Updated: 22 Sep 2017 00:39:21 PDT home  |  about  |  terms  |  contact
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